FAQs

Frequently Asked Questions

Shipping

1. How long does shipping take?

The estimated delivery time ranges from 7 to 21 business days, with most orders arriving within 10 to 14 business days. Every order undergoes careful inspection and packaging within 1 to 3 business days before shipment.

2. How can I check the status of my order?

Immediately after placing your order, a confirmation message will be sent to your email address. Once the package is ready and shipped, we will update you with another message containing a personal tracking number and a direct link to the tracking system.

3. How will I know when my delivery has arrived?

Upon the arrival of the shipment in your residential area, you will receive an update message from the delivery company to coordinate the delivery. In addition, you will be able to see in real-time on the tracking system that the package has been dispatched with the courier to you.

4. Does the delivery come to my home?

Yes, all our deliveries arrive directly to your doorstep via nationwide courier companies — at no additional cost.

5. What if the tracking number doesn't update?

The initial update of the tracking number may take between 24 and 72 hours from the time the package is dispatched. If there is no update for several days, please contact us on WhatsApp: 054-725-8891 and we will check for you personally.

Products and Safety

6. Are the products safe for my pets to use?

Your pet's safety is our top priority. We select only products made from high-quality, durable, non-toxic materials, free from harmful substances, and compliant with strict quality standards.

Returns and Cancellations

7. What is your return and cancellation policy?

You can cancel an order or return a product within 14 days of receipt, in accordance with the Consumer Protection Law, provided that the product remains in its original packaging and has not been used.

8. What should I do if the product arrived damaged or isn't working?

If the product was damaged during shipping or is not working properly, please contact us within 48 hours of receipt with a picture or short video. We will address the issue immediately and send you a replacement product or issue a refund.